Reported issues
Search payment failures, inspect the proposed recovery strategy, and open any case for its complete decision trail.
How a reported issue moves
Each row is one failed payment in that loop. AI can propose the next step. Deterministic policy decides whether it may run. Open a case to see the audit trail.
A failed Razorpay payment becomes one durable row instead of disappearing into a log.
Deterministic diagnosis classifies the source, reason, method, and attempt history.
GPT-5.6 Terra proposes one bounded next step from read-only case facts.
Policy can approve, delay, replace, escalate, or deny before any side effect.
BullMQ runs only approved work: wait, silent Payment Link, escalate, or stop.
Open a row to see verification, the audit timeline, and whether money came back.
| Payment / case | Order | Amount | Method | Source | Reason | Recovery state | Proposed action | Policy | Data source | Last updateDescending |
|---|---|---|---|---|---|---|---|---|---|---|
| pay_TXFGLjCtaAvqeRRC-TM-LjCtaAvqeROpen → | order_TXFGAgGKAqY59Z | ₹1 | Card | Customer | Payment Cancelled | Recovered | Create Payment Link | Approved | RAZORPAY TEST MODE | 2 Sept 2026, 5:12 pm |
| pay_TWK42yKr1BGzJQRC-TM-2yKr1BGzJQOpen → | order_TWK3vmXghnEkK1 | ₹1 | Card | Customer | Payment Cancelled | Recovered | Create Payment Link | Approved | RAZORPAY TEST MODE | 31 Aug 2026, 9:15 am |
| pay_TWK3ZvHnhnUW2GRC-TM-ZvHnhnUW2GOpen → |
| order_TWK3PwFFtNhi3l |
| ₹1 |
| Card |
| Customer |
| Payment Cancelled |
| Recovery Running |
| Create Payment Link |
| Approved |
| RAZORPAY TEST MODE |
| 31 Aug 2026, 9:13 am |