Reported issues
Search payment failures, inspect the proposed recovery strategy, and open any case for its complete decision trail.
How a reported issue moves
Each row is one failed payment in that loop. AI can propose the next step. Deterministic policy decides whether it may run. Open a case to see the audit trail.
A failed Razorpay payment becomes one durable row instead of disappearing into a log.
Deterministic diagnosis classifies the source, reason, method, and attempt history.
GPT-5.6 Terra proposes one bounded next step from read-only case facts.
Policy can approve, delay, replace, escalate, or deny before any side effect.
BullMQ runs only approved work: wait, silent Payment Link, escalate, or stop.
Open a row to see verification, the audit timeline, and whether money came back.
| Payment / case | Order | Amount | Method | Source | Reason | Recovery state | Proposed action | Policy | Data source | Last updateDescending |
|---|---|---|---|---|---|---|---|---|---|---|
| pay_TXFGLjCtaAvqeRRC-TM-LjCtaAvqeROpen → | order_TXFGAgGKAqY59Z | ₹1 | Card | Customer | Payment Cancelled | Recovered | Create Payment Link | Approved | RAZORPAY TEST MODE | 2 Sept 2026, 5:12 pm |
| pay_TWK42yKr1BGzJQRC-TM-2yKr1BGzJQOpen → | order_TWK3vmXghnEkK1 | ₹1 | Card | Customer | Payment Cancelled | Recovered | Create Payment Link | Approved | RAZORPAY TEST MODE | 31 Aug 2026, 9:15 am |
| pay_TWK3ZvHnhnUW2GRC-TM-ZvHnhnUW2GOpen → | order_TWK3PwFFtNhi3l |
| ₹1 |
| Card |
| Customer |
| Payment Cancelled |
| Recovery Running |
| Create Payment Link |
| Approved |
| RAZORPAY TEST MODE |
| 31 Aug 2026, 9:13 am |
| pay_sim_rc1007RC-1007Open → | order_sim_rc1007 | ₹3,268 | Upi | Razorpay | Gateway Timeout | Recovery Running | Create Payment Link | Approved | SIMULATED DATA | 20 Aug 2026, 10:42 am |
| pay_sim_rc1005RC-1005Open → | order_sim_rc1005 | ₹754 | Card | Customer | Authentication Failed | Exhausted | Stop | Approved | SIMULATED DATA | 20 Aug 2026, 10:40 am |
| pay_sim_rc1006RC-1006Open → | order_sim_rc1006 | ₹5,399 | Card | Issuer | Issuer Declined | Escalated | Escalate | Approved | SIMULATED DATA | 20 Aug 2026, 10:26 am |
| pay_sim_rc1001RC-1001Open → | order_sim_rc1001 | ₹4,999 | Upi | Gateway | Gateway Timeout | Recovered | Create Payment Link | Approved | SIMULATED DATA | 20 Aug 2026, 10:20 am |
| pay_sim_rc1003RC-1003Open → | order_sim_rc1003 | ₹1,896 | Card | Customer | Incorrect Otp | Recovered | Wait | Approved | SIMULATED DATA | 20 Aug 2026, 10:12 am |
| pay_sim_rc1004RC-1004Open → | order_sim_rc1004 | ₹10,273 | Netbanking | Business | Invalid Request | Stopped | Send Reminder | Denied | SIMULATED DATA | 20 Aug 2026, 10:11 am |
| pay_sim_rc1002RC-1002Open → | order_sim_rc1002 | ₹1,581 | Upi | Customer | Insufficient Funds | Waiting | Create Payment Link | Approved | SIMULATED DATA | 20 Aug 2026, 9:52 am |