Recovery case RC-TM-2yKr1BGzJQ
A normalized payment record, the proposed recovery path, and the complete audit trail behind it.
The normalized cause behind this failed payment.
Customer authentication failed. A fresh, contextual payment attempt is more useful than repeated automatic retries.
Recommendations remain separate from policy approval and execution.
This is a contact-safe customer-side authentication cancellation with no prior recovery actions. A payment link gives the customer control to retry without initiating another automatic payment attempt.
The minimum identity and consent context used by policy.
A chronological, inspectable audit of this recovery case.
A signed Razorpay Test Mode webhook created this recovery case.
Customer authentication failed. A fresh, contextual payment attempt is more useful than repeated automatic retries.
Decision: Customer AuthThis is a contact-safe customer-side authentication cancellation with no prior recovery actions. A payment link gives the customer control to retry without initiating another automatic payment attempt.
The proposal passed payment-state, merchant, consent, limit, cooldown, recovery-window, and duplicate-action checks.
Decision: ApprovedBullMQ executed CREATE_PAYMENT_LINK for attempt 1.
Decision: SucceededThe Payment Link API state was checked and is not paid.
Decision: CreatedA paid Razorpay Payment Link verified recovered revenue.