Back to reported issuesRecovery case RC-1007
Explain the failure.
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Recovery RunningA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 10:42 am
Amount at risk₹3,268pay_sim_rc1007Recoverability72/100High confidence bandProposed actionCreate Payment LinkPolicy-controlled proposalRecovered value₹0Case remains openRazorpay API failed once, retried without duplicates, and created a recovery link.
- Error SourceRazorpayRazorpay failure origin
- Error StepPayment ProcessingPayment-flow step
- Error ReasonGateway TimeoutNormalized failure reason
- Error CodeGateway ErrorProvider error code
- Payment MethodUpiNormalized payment method
- Payment ID
- pay_sim_rc1007
- Order ID
- order_sim_rc1007
- Payment method
- Upi
- Payment status
- Failed
- Failure source
- Razorpay
- Failure step
- Payment Processing
- Failure reason
- Gateway Timeout
- Occurred
- 20 Aug 2026, 10:35 am
Proposed by Recovery AgentCreate a recovery payment link after a transient Razorpay failure.
Approved
Payment remains failed and a recovery link is allowed.77% confidence20 Aug 2026, 10:36 amEligible 20 Aug 2026, 10:36 am
Proposed by SystemRetry the payment-link creation after the Razorpay 5xx without duplicating the first attempt.
Approved
Retry uses the same idempotency family with a new attempt number.77% confidence20 Aug 2026, 10:37 amEligible 20 Aug 2026, 10:42 am
- Customer
- Neha Bansal
- External reference
- cust_neha_bansal
- Contact preference
- Contact allowed
- 01
Action.failed20 Aug 2026, 10:36 am · Execution LayerRazorpay API was temporarily unavailable. No duplicate link was created.
Decision: Failed - 02
Action.retried20 Aug 2026, 10:42 am · Execution LayerThe delayed retry succeeded with a distinct attempt number.
Decision: Succeeded