Back to reported issuesRecovery case RC-1006
Explain the failure.
Show every decision.
EscalatedA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 10:26 am
Amount at risk₹5,399pay_sim_rc1006Recoverability18/100Low confidence bandProposed actionEscalatePolicy-controlled proposalRecovered value₹0Closed 20 Aug 2026, 10:26 amIssuer declined the authorization. The case was escalated.
- Error SourceIssuerRazorpay failure origin
- Error StepPayment AuthorizationPayment-flow step
- Error ReasonIssuer DeclinedNormalized failure reason
- Error CodeGateway ErrorProvider error code
- Payment MethodCardNormalized payment method
- Payment ID
- pay_sim_rc1006
- Order ID
- order_sim_rc1006
- Payment method
- Card
- Payment status
- Failed
- Failure source
- Issuer
- Failure step
- Payment Authorization
- Failure reason
- Issuer Declined
- Occurred
- 20 Aug 2026, 10:25 am
Proposed by Recovery AgentEscalate the issuer failure for merchant review.
Approved
Issuer declines are outside automated customer recovery.84% confidence20 Aug 2026, 10:26 amEligible 20 Aug 2026, 10:26 am
- Customer
- Ananya Das
- External reference
- cust_ananya_das
- Contact preference
- Contact allowed
- 01
Case.escalated20 Aug 2026, 10:26 am · Execution LayerAutomated recovery cannot override an issuer decline.
Decision: Escalated