Back to reported issuesRecovery case RC-1005
Explain the failure.
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ExhaustedA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 10:40 am
Amount at risk₹754pay_sim_rc1005Recoverability22/100Low confidence bandProposed actionWaitPolicy-controlled proposalRecovered value₹0Closed 20 Aug 2026, 10:40 amRepeated customer authentication failures exhausted the attempt limit.
- Error SourceCustomerRazorpay failure origin
- Error StepPayment AuthenticationPayment-flow step
- Error ReasonAuthentication FailedNormalized failure reason
- Error CodeBad Request ErrorProvider error code
- Payment MethodCardNormalized payment method
- Payment ID
- pay_sim_rc1005
- Order ID
- order_sim_rc1005
- Payment method
- Card
- Payment status
- Failed
- Failure source
- Customer
- Failure step
- Payment Authentication
- Failure reason
- Authentication Failed
- Occurred
- 20 Aug 2026, 10:20 am
Proposed by Recovery AgentAllow another customer attempt.
Approved
First authentication failure remains inside the attempt limit.55% confidence20 Aug 2026, 10:21 amEligible 20 Aug 2026, 10:24 am
Proposed by Recovery AgentRepeated card authentication failure.
Approved
Second attempt may use an alternative method.49% confidence20 Aug 2026, 10:24 amEligible 20 Aug 2026, 10:25 am
Proposed by Recovery AgentStop after the attempt limit rather than continuing recovery.
Approved
Maximum attempts per case reached. - Customer
- Ravi Kulkarni
- External reference
- cust_ravi_kulkarni
- Contact preference
- Contact allowed
- 01
Policy.decision20 Aug 2026, 10:40 am · Policy EngineThe agent is forbidden from endlessly recovering this customer.
Decision: Approved