Back to reported issuesRecovery case RC-1004
Explain the failure.
Show every decision.
StoppedA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 10:11 am
Amount at risk₹10,273pay_sim_rc1004Recoverability8/100None confidence bandProposed actionSend ReminderPolicy-controlled proposalRecovered value₹0Closed 20 Aug 2026, 10:11 amMerchant integration error. Customer recovery was stopped by policy.
- Error SourceBusinessRazorpay failure origin
- Error StepPayment InitiationPayment-flow step
- Error ReasonInvalid RequestNormalized failure reason
- Error CodeBad Request ErrorProvider error code
- Payment MethodNetbankingNormalized payment method
- Payment ID
- pay_sim_rc1004
- Order ID
- order_sim_rc1004
- Payment method
- Netbanking
- Payment status
- Failed
- Failure source
- Business
- Failure step
- Payment Initiation
- Failure reason
- Invalid Request
- Occurred
- 20 Aug 2026, 10:10 am
Proposed by Recovery AgentCustomer reminder proposed despite a business-originated error.
Denied
Merchant integration failures must not contact the customer.41% confidence20 Aug 2026, 10:11 am
Proposed by Recovery AgentStop customer recovery and keep the case visible to the merchant.
Approved
The customer cannot fix a merchant integration defect.93% confidence20 Aug 2026, 10:11 amEligible 20 Aug 2026, 10:11 am
- Customer
- Meera Iyer
- External reference
- cust_meera_iyer
- Contact preference
- Contact allowed
- 01
Policy.decision20 Aug 2026, 10:11 am · Policy Engineerror_source=business is not recoverable by customer contact.
Decision: Denied