Back to reported issuesRecovery case RC-1003
Explain the failure.
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RecoveredA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 10:12 am
Amount at risk₹1,896pay_sim_rc1003Recoverability79/100High confidence bandProposed actionWaitPolicy-controlled proposalRecovered value₹1,896Closed 20 Aug 2026, 10:12 amIncorrect OTP. Customer retry recovered the payment without extra reminders.
- Error SourceCustomerRazorpay failure origin
- Error StepPayment AuthenticationPayment-flow step
- Error ReasonIncorrect OtpNormalized failure reason
- Error CodeBad Request ErrorProvider error code
- Payment MethodCardNormalized payment method
- Payment ID
- pay_sim_rc1003
- Order ID
- order_sim_rc1003
- Payment method
- Card
- Payment status
- Failed
- Failure source
- Customer
- Failure step
- Payment Authentication
- Failure reason
- Incorrect Otp
- Occurred
- 20 Aug 2026, 10:05 am
Proposed by Recovery AgentAllow another immediate attempt after an incorrect OTP.
Approved
Customer-action failures should not generate delayed reminder spam.79% confidence20 Aug 2026, 10:06 amEligible 20 Aug 2026, 10:06 am
- Customer
- Kabir Shah
- External reference
- cust_kabir_shah
- Contact preference
- Contact allowed
- 01
Payment.captured.received20 Aug 2026, 10:12 am · WebhookThe customer retried successfully after the OTP failure.
Decision: Recovered