Back to reported issuesRecovery case RC-1002
Explain the failure.
Show every decision.
WaitingA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 9:52 am
Amount at risk₹1,581pay_sim_rc1002Recoverability64/100Medium confidence bandProposed actionWaitPolicy-controlled proposalRecovered value₹0Case remains openInsufficient funds. Delayed payment link is scheduled.
- Error SourceCustomerRazorpay failure origin
- Error StepPayment ProcessingPayment-flow step
- Error ReasonInsufficient FundsNormalized failure reason
- Error CodeBad Request ErrorProvider error code
- Payment MethodUpiNormalized payment method
- Payment ID
- pay_sim_rc1002
- Order ID
- order_sim_rc1002
- Payment method
- Upi
- Payment status
- Failed
- Failure source
- Customer
- Failure step
- Payment Processing
- Failure reason
- Insufficient Funds
- Occurred
- 20 Aug 2026, 9:50 am
Proposed by Recovery AgentDelay intervention until a later payment opportunity is more likely to succeed.
Approved
Immediate retry has low value for insufficient funds.74% confidence20 Aug 2026, 9:51 amEligible 20 Aug 2026, 12:50 pm
Proposed by Recovery AgentCreate a recovery payment path after the cooldown.
Approved
A delayed payment link is within attempt and message limits.68% confidence20 Aug 2026, 9:52 amEligible 20 Aug 2026, 12:50 pm
- Customer
- Arjun Mehta
- External reference
- cust_arjun_mehta
- Contact preference
- Contact allowed
- 01
Diagnosis.completed20 Aug 2026, 9:51 am · Diagnosis EngineImmediate retry is unlikely until the customer has funds again.
Decision: Insufficient Funds