Back to reported issuesRecovery case RC-1001
Explain the failure.
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RecoveredA normalized payment record, the proposed recovery path, and the complete audit trail behind it.
SIMULATED DATALast updated 20 Aug 2026, 10:20 am
Amount at risk₹4,999pay_sim_rc1001Recoverability87/100High confidence bandProposed actionWaitPolicy-controlled proposalRecovered value₹4,999Closed 20 Aug 2026, 10:20 amTransient gateway timeout with high recoverability after a short cooldown.
- Error SourceGatewayRazorpay failure origin
- Error StepPayment ProcessingPayment-flow step
- Error ReasonGateway TimeoutNormalized failure reason
- Error CodeGateway ErrorProvider error code
- Payment MethodUpiNormalized payment method
- Payment ID
- pay_sim_rc1001
- Order ID
- order_sim_rc1001
- Payment method
- Upi
- Payment status
- Failed
- Failure source
- Gateway
- Failure step
- Payment Processing
- Failure reason
- Gateway Timeout
- Occurred
- 20 Aug 2026, 9:30 am
Proposed by Recovery AgentTransient gateway timeout. Immediate customer contact is unnecessary.
Approved
No recent customer contact and the failure is retryable.87% confidence20 Aug 2026, 9:31 amEligible 20 Aug 2026, 9:36 am
Proposed by Recovery AgentPayment still failed after cooldown, so a new payment opportunity was created.
Approved
Attempts remaining and the recovery window is open.81% confidence20 Aug 2026, 9:36 amEligible 20 Aug 2026, 9:36 am
- Customer
- Priya Nair
- External reference
- cust_priya_nair
- Contact preference
- Contact allowed
- 01
Payment.failed.received20 Aug 2026, 9:30 am · WebhookRazorpay reported a failed UPI payment.
- 02
Diagnosis.completed20 Aug 2026, 9:31 am · Diagnosis EngineGateway timeout during processing is usually transient.
Decision: Gateway Transient - 03
Policy.decision20 Aug 2026, 9:31 am · Policy EngineWAIT is allowed and does not contact the customer.
Decision: Approved - 04